Frontier FiOS Internet Speed Problems? Check Your Router…

I’ve had FiOS internet since 2006 when it was owned by Verizon and it was later purchased by Frontier. Until just the last few months it had been rock solid with few outages and speeds were always as advertised. I used a Verizon router many years ago, but I have used aftermarket routers since. I am currently using the Synology RT2600ac router, which I purchased in February 2017. My previous router was the Synology RT1900ac and I never had internet speed issues with either, until now.

I’ve experienced some internet issues for the last few months, which have included a few outages, strange network routes, and slow speeds. I have a friend/co-worker that lives about eight miles from my house and we are both on the same network with the Frontier equipment between us. We send each other files using Resilio Sync and the speeds used to be incredible, but now they are terribly slow. We used to see speeds up to 400 Mbps (Megabits per second), but now it is more common to see 24 Mbps. We will both do speed tests and have no issues. It would actually be quicker for one of us to upload data to Google Drive and then the other download it.

I thought the speed issue was because of COVID and more people working and schooling from home. I have the 500/500 Mbps plan, but I would consistently getting around 300/350. I spoke with tech support and we did a few things that got my speeds back to 500/500+, but this didn’t last long and was back to 300/350. Instead of talking with tech support again, I decided to just reboot my router. Speeds immediately returned to 500/500+ and have remained so two days and counting. I am going to keep testing every day to see how long it takes before my speeds again decrease. I will then set my router to reboot on a schedule to prevent seeing the drop in speed. As much as I’ve wanted to blame Frontier for the speed issue, I think it’s my Synology router.

My informal testing showed Frontier was not the issue with the speeds, but I still question some of the strange routing. In simple terms, data takes certain paths to get to a destination. A bad path can slow or prevent connections. A friend and I were seeing different routes to reach a server in the Los Angeles area. I reached the server with what appeared to be an efficient route. My friend had his data travel across the continent and back just to make it to Los Angeles. The routing was so bizarre I thought my friend was using a VPN. He wasn’t. My friend powered his ONT (a Frontier modem of sorts) off and on, which seemed to resolve his routing issues once he had a new IP address.

Most issues are resolved at this point, except when transferring data to my friend using Resilio Sync. If it continues to be a problem, we may need to try using something like secure FTP and see if we get the same or better speeds.

If you have Frontier internet and are having speed issues, try rebooting your router and see if your speeds return. I recommend using http://speedtest.frontier.com/ since Frontier tech support will want you to use it if you call them.

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